Complaints

How to complain

Email hello@worthberry.co with "Complaint" in the subject, or use Help → Feedback in the app. Tell us what happened, when, and what you'd like us to do. Don't send passwords or full card numbers.

What we'll do

• Confirm we've received it within 2 working days.
• Look into it properly, and ask you for anything else we need.
• Give you a full answer within 15 working days. If it's going to take longer, we'll tell you why and when to expect it.

If you're not happy with our answer

About your personal information: contact the Office of the Privacy Commissioner.

About linking your bank: bank connections are provided by Akahu, an open finance platform for New Zealand. Complaints about how a connection was provided can also go to Akahu.

About anything else: you can take a consumer dispute to the Disputes Tribunal.